Effective Date: [24-Apr-2026]
Last Updated: [24-Apr-2026]

These Terms of Service ("Terms") govern your use of the Build Better website and any services provided by Build Better ("we", "us", "our"). By accessing our website or engaging our services, you agree to these Terms.

1. About Build Better

Build Better provides strategy, campaigns, creator management, content production, events, operations support, consulting, and related growth services for brands, organisations, and businesses.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not:

• Violate any applicable laws or regulations

• Infringe the rights of others

• Disrupt website functionality or security

• Attempt unauthorised access to systems or data

• Submit false, misleading, or harmful information

We may suspend or restrict access if misuse occurs.

3. Enquiries and Proposals

Submitting an enquiry, booking a call, or requesting a proposal does not create a client relationship. A binding relationship begins only when both parties agree in writing to the scope of work.

Any proposal, estimate, timeline, or pricing provided is subject to review and may change until formally accepted.

4. Services and Scope

All services are delivered according to the agreed proposal, statement of work, invoice, contract, or written confirmation.

Changes outside the agreed scope may require:

• revised timelines

• additional fees

• updated deliverables

• separate approval

We are not responsible for delays caused by missing approvals, delayed feedback, unavailable assets, or third-party platforms.

5. Client Responsibilities

Clients agree to provide, where relevant:

• accurate project information

• timely feedback and approvals

• access to required accounts or systems

• lawful ownership or permission for supplied content

• cooperation necessary to complete the work

Delays in client responses may affect delivery timelines.

6. Fees and Payment

Fees, deposits, retainers, milestones, and payment dates will be stated in writing.

Unless otherwise agreed:

• invoices are payable within the stated payment period

• late payments may delay work delivery

• completed work may be withheld until payment is received

• deposits or setup fees may be non-refundable once work begins

The client is responsible for applicable taxes unless stated otherwise.

7. Intellectual Property

Unless otherwise agreed in writing:

• Build Better retains ownership of its processes, frameworks, templates, proposals, and pre-existing materials

• Final paid deliverables created specifically for the client may be licensed or assigned as agreed

• Third-party assets remain subject to their own licences

Clients warrant they have rights to any materials they provide to us.

8. Marketing and Case Studies

Unless restricted in writing, Build Better may reference completed work in portfolios, proposals, and case studies, including public-facing results, logos, or project summaries.

Confidential information will not be disclosed without permission.

9. Confidentiality

Both parties agree to keep confidential non-public business information shared during a project, except where disclosure is required by law.

10. Third-Party Platforms

Many services depend on third-party tools or platforms such as social media networks, ad platforms, CMS providers, email tools, hosting providers, or creator platforms.

We are not liable for outages, bans, algorithm changes, account restrictions, policy changes, or platform decisions outside our control.

11. No Guaranteed Results

We apply skill, experience, and reasonable care, but we do not guarantee specific outcomes such as:

• revenue increases

• follower growth

• rankings

• donations

• leads

• conversions

• media coverage

Performance depends on many external factors.

12. Limitation of Liability

To the maximum extent permitted by law, Build Better will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of our website or services.

Our total liability relating to any claim will not exceed the amount paid to us for the relevant services giving rise to that claim.

13. Termination

Either party may end a project subject to written notice and any agreed contractual terms.

The client remains responsible for payment for work completed, committed costs, and approved expenses up to termination date.

14. Website Content Disclaimer

Website content is for general information only and may be updated without notice. We do not guarantee that all website content is always complete, current, or error-free.

15. Governing Law

These Terms shall be governed by the laws of the applicable jurisdiction agreed with the client, or where no agreement exists, the jurisdiction in which Build Better primarily operates.

16. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.

17. Contact

For questions regarding these Terms:

Build Better
Email: contact@build-better.co